We're Here To Help

Real people. Real answers. Whether you have a question before buying or need help with your order, we'll get back to you within 24 hours.

Email Support

Send us a detailed message and we'll get back to you quickly.

Response within 24 hours

Support

Got questions about TripleCare

Quick answers, from how it works to shipping.

It's a triple lumbar support pillow that combines heat therapy, low-frequency vibration, and gentle airbag traction in one device. It's designed to relieve lower back pain, sciatica discomfort, and everyday stiffness in 30 minutes a day, right from your couch or bed

Plug it in, lie back, and press one button. The pillow cycles through gentle heat to relax your muscles, soft vibration to ease tension, and an inflatable airbag that gently decompresses your lower back — the same principles physical therapists use in clinic. You can run the full auto cycle or control each therapy manually.

Yes. It includes a 30-minute auto shut-off and overheat protection that stops heating at 131°F (55°C), so it's safe even if you fall asleep using it. The gentle vibration and traction are designed to be safe for daily use, including for people managing sciatica or disc-related discomfort.

Right now we ship exclusively within the United States, Canada and Australia from our US warehouse. We're working on expanding to more countries soon — join our email list to be the first to know when we do.

Orders are processed within 2-3 business days and shipped from our US warehouse. Delivery typically takes 7-12 business days total. You'll receive a tracking number by email as soon as your order ships.

You're covered by our 60-day money-back guarantee. If you don't feel a meaningful difference after giving it a real try, reach out to our support team for a full refund — no complicated forms, no hassle.

The outer cover unzips and is fully machine washable. Just make sure to remove it from the internal electronics first — never wash or submerge the heating and vibration components themselves.

We're happy to help with anything else. Reach out to our support team at support@derivon.com and we'll get back to you within 24 hours.