Privacy policy

DERIVON

TripleCare Lumbar Relief Pillow

Last updated: June 2, 2026

Derivon operates this store and website to provide you with a direct and transparent shopping experience for the TripleCare Lumbar Relief Pillow — a therapeutic device designed to help relieve lower back pain through heat, vibration, and gentle spinal traction. Our store is powered by Shopify.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our store, make a purchase, or contact us. Please read it carefully. By using our services, you acknowledge and accept the practices described here.

1. Information We Collect

1.1 Information You Provide Directly

When you place an order or contact us, we collect:

Full name, shipping address, and billing address
Email address and phone number
Payment information (processed securely through Shopify — we never store your full card details)
Order history and any messages you send to our support team

1.2 Information Collected Automatically

When you browse our store, we automatically collect certain technical data:

IP address and approximate location
Browser type, device type, and operating system
Pages visited, time spent, and how you navigate our store
Referring website or link that brought you to our store

This data is collected through Shopify's built-in analytics and standard web technologies (cookies, session data). We do not currently use third-party advertising pixels (such as Meta or TikTok) or external email marketing platforms.

2. How We Use Your Information

We use your personal information only for the following legitimate purposes:

Processing and fulfilling your order for the TripleCare Lumbar Relief Pillow
Calculating and applying shipping costs and delivery timelines (we ship from a US warehouse)
Sending order confirmations, shipping updates, and tracking information
Responding to your questions, support requests, or refund inquiries
Detecting and preventing fraud, chargebacks, and unauthorized transactions
Complying with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. Order Fulfillment and Third Parties

To deliver your TripleCare Lumbar Relief Pillow, we work with the following service providers:

Shopify Inc. — our e-commerce platform, which processes payments and hosts our store. Shopify's Privacy Policy applies to data processed on their infrastructure.
CJ Dropshipping — our fulfillment partner, which ships your order directly from a US warehouse. Your shipping address is shared with them solely for the purpose of delivering your order.
PayPal — our current payment processor. When you pay via PayPal, their privacy policy governs that transaction.

All third parties we work with are contractually required to handle your data securely and only for the purposes we specify. We do not share your information with any other companies.

4. Cookies and Tracking

Our store uses cookies — small text files stored on your device — for the following purposes:

Essential cookies: required for the store to function (shopping cart, checkout session, login state)
Analytics cookies: used by Shopify to understand how visitors interact with our store, in aggregate and anonymized form

We do not currently use advertising cookies, social media pixels, or behavioral tracking tools. If this changes in the future, we will update this policy and notify you.

You can disable cookies through your browser settings, but doing so may affect your ability to complete a purchase.

5. Data Security

We take reasonable steps to protect your personal information:

All transactions are encrypted using SSL/TLS technology (look for the padlock in your browser)
Payment data is processed through Shopify Payments or PayPal — we never store raw card numbers on our servers
Access to order data is restricted to authorized personnel only

While we implement industry-standard protections, no method of transmission over the internet is 100% secure. We encourage you to use secure networks when placing orders.

6. Data Retention

We retain your personal information for as long as necessary to:

Fulfill your order and handle any returns, exchanges, or warranty claims related to your TripleCare Lumbar Relief Pillow
Comply with applicable tax and accounting regulations
Resolve disputes and enforce our policies

When your data is no longer needed for these purposes, we delete or anonymize it in accordance with applicable law.

7. Your Rights and Choices

Depending on where you live, you may have the following rights regarding your personal information:

Right to Access: request a copy of the personal information we hold about you
Right to Correction: request that we correct inaccurate or incomplete information
Right to Deletion: request that we delete your personal data, subject to legal retention requirements
Right to Portability: receive your data in a structured, machine-readable format
Right to Opt Out: opt out of any marketing communications at any time

To exercise any of these rights, contact us at the email address below. We will respond within the timeframe required by applicable law. We will never discriminate against you for exercising your rights.

8. Children's Privacy

Our store and products are intended for adults. We do not knowingly collect personal information from children under the age of 13 (or the applicable age of majority in your jurisdiction). If you believe a child has provided us with personal data, please contact us immediately and we will delete it.

9. International Data Transfers

Derivon is based in Costa Rica. When you place an order, your personal information may be transferred to and processed in the United States (where our fulfillment warehouse is located) and other countries where our service providers operate.

If you are located in the European Economic Area (EEA) or United Kingdom, we rely on recognized legal mechanisms — including Standard Contractual Clauses where applicable — to ensure your data is protected when transferred internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, the services we use, or applicable legal requirements. When we make significant changes, we will:

Update the 'Last Updated' date at the top of this document
Post the revised policy prominently on our website
Notify you by email if the changes materially affect how we handle your data

We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, want to exercise your rights, or have concerns about how we handle your personal information, please contact us:

Email: derivonsolutions@gmail.com
Company: Derivon
Address: Piedades Sur, San Ramon, Alajuela, Costa Rica, 20205

We are committed to resolving any privacy concerns promptly and transparently.

Derivon | TripleCare Lumbar Relief Pillow | derivonsolutions@gmail.com